A premium guest experience consultancy shaping seamless, personalized, and high-touch journeys for global events.
The Meaning Behind Elcara
Elcara was born from a unified vision, shaped by complementary strengths and a shared commitment to excellence. Its name is a subtle blend of its founders' names, reflecting a partnership rooted in distinguished experience across different facets of the industry and guided by a refined approach defined by precision, care, and consistency.
The name also carries deeper meaning. Just as a face creates a first impression and becomes a symbol of familiarity and trust, Elcara represents the first point of connection in every guest's journey. Each event is designed to express its own character, while guests encounter a familiar standard of service marked by seamless coordination and thoughtful attention to detail.
Every experience is curated to feel distinct, yet delivered with the same trusted level of care across every touchpoint.
About Elcara
Elcara is a boutique guest experience and event management consultancy specializing in high-profile corporate, entertainment, and sports events.
We design and oversee the entire guest lifecycle, from first communication to post-event insights, ensuring every interaction is thoughtful, seamless, and memorable.
With meticulous attention to detail and an elevated service philosophy, Elcara supports clients in delivering events that feel effortless, personal, and perfectly executed.
Meet the Founder
Carla Turk
CEO & Founder
Carla Turk is an experienced global events professional specializing in guest communication and high-touch operations for major international events.
Her portfolio includes the Abu Dhabi Grand Prix, Saudi Arabian Grand Prix, SailGP, Expo 2020, global tennis tournaments, and corporate summits, where she consistently delivers refined guest experiences marked by precision, warmth, and professionalism.
Her expertise, combined with a passion for service excellence, drives Elcara's philosophy:
"Every guest deserves a flawless journey."
Our Values
What We Stand For
Personalized Service
Every guest is unique. We tailor each interaction to their specific needs, preferences, and expectations.
Excellence
We pursue perfection at every stage with a focus on quality, detail, and consistency.
Integrity
Trust guides every decision. We operate with transparency, responsibility, and reliability.
Professionalism
With years of global experience, we uphold the highest standards in all guest and client interactions.
Services
What We Offer
Elcara provides a complete suite of premium guest experience services designed to support events of every scale.
Guest Experience Management
We oversee the complete journey of every guest, from first communication to their final departure. Our approach ensures that each interaction feels seamless, thoughtful, and personally tailored to reflect your event's character and standards.
- •Personalized communication
- •VIP hosting & guest flow
- •Post-event follow-ups
Registration & Technology Solutions
Our digital ecosystem enhances efficiency with custom registration platforms, automated updates, QR check-ins, and real-time dashboards that provide instant visibility into guest activity.
- •Digital invitations & RSVP management
- •QR check-ins & live dashboards
- •Automated reminders & analytics
Travel & Accommodation Management
We craft and manage personalized travel plans, securing preferred hotel rates, tailored rooming lists, visa support, and coordinated airport transfers. Luxury travel options are available upon request.
- •Hotels & rooming lists
- •Visa and flight support
- •Airport transfers & private travel
Transportation & Logistics Coordination
We design and manage guest movement with precision, planning every transition to ensure smooth, timely, and stress-free travel throughout the event.
- •Shuttle routes & transfers
- •Professional driver management
- •Parking & VIP arrival logistics
VIP & Executive Guest Services
High-profile guests receive curated itineraries, luxury accommodations, exclusive access, and discreet, high-level support throughout their journey.
- •Bespoke itineraries
- •Exclusive event access
- •Private dining & experiences
Staffing & On-Site Operations
Our experienced staff ensures flawless execution at every touchpoint. From registration teams to concierge personnel, we assign skilled professionals to maintain excellence across the event.
- •Guest relations staff
- •Concierge & registration teams
- •Zone & flow management
Concierge & Lifestyle Services
We provide thoughtful, personalized assistance that enhances comfort and enjoyment, ensuring every guest feels cared for and supported.
- •Reservations & entertainment
- •Tailored recommendations
- •Personal support throughout the stay
Crisis & Issue Management
From last-minute changes to unexpected challenges, our discreet rapid-response approach ensures seamless recovery without impacting the guest journey.
- •On-site issue resolution
- •VIP-sensitive situations
- •Travel & schedule disruptions
Post-Event Insights & Reporting
We deliver clear, actionable insights that evaluate guest satisfaction, measure performance, and support improved planning for future events.
- •Guest feedback analysis
- •Attendance insights
- •Operational recommendations
Process
How We Work
Initial Consultation
Proposal Development
Planning & Preparation
Execution & Delivery
Post-Event Analysis
Why Choose Elcara
Your Guests Are Our Priority
Boutique, personalized approach
Technology-driven efficiency
Discreet issue resolution
Global experience across major events
High-touch VIP support
End-to-end guest lifecycle expertise
We treat your guests as our own, delivering hospitality that feels intentional, effortless, and unforgettable.